Rückerstattungsrichtlinie

Subscription products such as the monthly pass may renew and charge automatically each selected billing period (monthly). Amount, currency, and applicable tax are shown at checkout; published prices are tax-inclusive. After the founding 100-seat promo wave, new sales may close.

Once checkout is live, order handling and receipts go through the Merchant of Record payment partner. You can manage payment methods using the instructions on your receipt.

Cancel anytime in account settings or via the management link on your receipt. Cancellation stops the next renewal charge; paid features remain available until the end of the period already paid.

Within 14 days of a first payment you may request a full refund for any reason. For renewals, you may request a refund within 14 days of the renewal date if you have not substantially used paid features for that period. This is a minimum guarantee; the Merchant of Record may grant broader refunds under its buyer-protection policy (for example within 60 days of payment) at its discretion.

We may limit refunds for clear abuse such as repeated pay-then-refund patterns. Where EU, UK, or other mandatory withdrawal rights apply, those statutory conditions take priority.

Because payments are processed by a Merchant of Record partner, your card statement may show the partner’s name rather than SCP-CHAT. If you see an unrecognized charge, contact the receipt email or [email protected] before filing a chargeback—most cases resolve immediately.

Follow the refund instructions on your receipt or email [email protected] with your order number. We respond within 5 business days; approved refunds typically post to the payment method within 5–10 business days.