Service support
Bug, billing, and account board: /support
General support email: [email protected]
Data Protection Officer (DPO)
PDPA access and correction requests, withdrawal of consent, deletion, and privacy concerns: [email protected]
Safety reports
Prohibited content, threats of harm, or urgent safety issues: [email protected]
If life or body is in immediate danger, do not wait for email—call Singapore 995 or your local emergency number.
Response expectations
We aim for a first reply to general inquiries within 7 business days. Privacy requests that need identity checks are handled after safe verification; complex requests receive progress updates. Privacy complaints should go first to [email protected]; if unresolved after internal review, you may contact Singapore PDPC or another competent authority.